When your vehicle keeps returning to the dealership for the same problem, choosing the right lawyer can have a major impact on how your claim is handled. Not every Houston attorney who advertises lemon law services has the same experience, and some online sources may seem like experienced firms but are really just referral websites.
Drivers in Houston should look beyond flashy advertising claims and evaluate the attorneys themselves. The most important thing is to choose a lawyer with deep experience in the Texas Lemon Law—someone familiar with how major auto manufacturers operate, transparent about fees, and proven in taking cases to trial.
Experience With the Texas Lemon Law
The Texas Lemon Law has its own unique requirements, deadlines, and claim process. A lawyer who regularly handles Texas Lemon Law cases should understand these state-specific rules and know how to evaluate whether a consumer qualifies under Texas law or may have another avenue under Federal protections.
If the lawyer offers a free case review, ask about their experience with both the Texas and Federal lemon law during this conversation.
Krohn & Moss, Ltd. Consumer Law Center® has successfully handled more than 2,000 cases in Texas alone and over 60,000 nationwide.
Firm’s Knowledge of Auto Manufacturers
Experience with manufacturer-specific claims is another important consideration. Automakers have different warranty procedures, legal strategies, and approaches to resolving consumer claims.
A lawyer who regularly handles claims against major manufacturers is more likely to understand the arguments those companies may raise and the documentation needed to respond.
Before you hire a lawyer, ask them about their experience with the auto manufacturer of the vehicle in question.
Krohn & Moss, Ltd. has challenged every major (and minor) auto manufacturer over the last 30+ years of representing consumers. That experience includes cases involving everything from engine and transmission problems to infotainment system defects, suspension and steering issues, electrical failures, and other defects.
Lawyers That Actually Litigate
A firm should be prepared for more than settlement negotiations. Auto manufacturers have dedicated attorneys defending their interests, and your lawyer should be prepared to litigate when the situation calls for it.
Ask prospective firms about their trial history. Have their attorneys taken lemon law and consumer cases to trial, or is their business model primarily built around settling claims?
Krohn & Moss, Ltd. consists of real litigators who have taken more than 500 cases to trial over the past three decades. We have also handled hundreds of appeals involving consumer claims and have helped shape consumer protection law across the country. Although 99% of our cases resolve before trial, we are prepared to take a case as far as necessary to secure the compensation you’re owed.
Transparent Fee Structure
Ask exactly how the firm gets paid before signing an agreement. Fee arrangements can vary widely, and you should understand whether a retainer is required and what happens if your case settles or goes to court.
At Krohn & Moss, Ltd., we never charge a retainer fee and only get paid if you win or settle your case. And in the overwhelming majority of the cases we handle, we are able to use state and/or federal fee-shifting provisions to require the manufacturer to pay for our firm’s attorney’s fees and costs above and beyond the amount of your recovery.
A reputable lawyer should explain the fee agreement clearly rather than relying on vague (and misleading) statements that legal representation is simply “free.”
Clear Communication and Real Attorneys
You should know who is responsible for handling your case. Before choosing a firm, look at its website and attorney bios. Find out whether the attorneys are clearly identified and whether you can learn about their education, licensing, litigation experience, and professional background.
This is particularly important because some lemon law websites operate primarily as referral services. A polished website does not necessarily tell you who will ultimately represent you.
Krohn & Moss, Ltd. is an established law firm with real attorney biographies available for you to review. Our attorneys have decades of experience representing consumers, so you can evaluate the people behind the firm before deciding whether to work with us.
Proven Track Record and Reputation
Past results cannot predict what will happen in your case, but a firm’s history can tell you a great deal about its experience.
Look at how long the firm has practiced consumer law, how many cases it has handled, its trial experience, and reviews from former clients. A lengthy record provides more meaningful context than a handful of impressive marketing claims.
Krohn & Moss, Ltd. has represented consumers for more than 30 years, successfully resolved over 60,000 cases nationwide, and prevails in 99% of the cases we handle. We also resolve 99% of cases before trial.
Honesty About What Your Case Is Worth
No legitimate evaluation of a lemon law claim should begin with a predetermined dollar amount.
Be cautious when a website suggests that your case could automatically be worth tens of thousands of dollars before anyone has reviewed your vehicle, warranty, repair history, or applicable law. No lemon law case has a set amount of damages.
The potential recovery depends on the facts of the individual case and the law that applies. An attorney should review your documentation before discussing possible outcomes and should never guarantee a specific result.
Krohn & Moss, Ltd. does not use inflated dollar figures to attract clients. We evaluate the facts, explain the available legal options, and counsel clients on every offer we receive. We will provide our recommendations, but the final decision is always yours.
Choose a Houston Lemon Law Lawyer Based on Experience, Not Advertising
When choosing a lemon law lawyer serving Houston, look beyond slogans and promises. Find out who the attorneys are, how much experience they have with the Texas Lemon Law, whether they understand manufacturer-specific claims, and whether they have actually tried consumer cases.
Krohn & Moss, Ltd. Consumer Law Center® has successfully handled over 2,000 lemon law cases in Texas and more than 60,000 cases nationwide. Our attorneys have spent more than 30 years representing consumers, taken over 500 cases to trial, handled hundreds of consumer appeals, and challenged every auto manufacturer.
If your vehicle has a warranty-covered defect that the manufacturer does not fix, contact Krohn & Moss, Ltd. Consumer Law Center® to schedule a free case evaluation. We can review your repair history, explain your rights under Texas and federal law, and help you determine the appropriate next steps.
