Lemon Law Common Questions | YourLemonLawRights

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frequently asked questions

  • What Are Lemon Laws?

    Before lemon laws were put into place, consumers weren't protected if a new or used car dealer sold them a car that didn't operate as it should. These individuals were left to struggle to pay for the repairs or trade their vehicle in for a different one. Today, these lemon laws are designed to protect these consumers. If a vehicle qualifies as a lemon based on state or federal laws, the consumer is eligible for compensation from the manufacturer. These lemon laws dictate the number of attempts that must be completed to repair the vehicle, as well as the timeframe in which those repairs must take place. Contact our attorneys to find out if your car qualifies.

  • How Does Lemon Law Work?

    When it comes to the lemon law, it is important to understand how it works before you get started on your case. Each state has its own lemon law in place to protect consumers. These laws state that a consumer has a right to compensation from a vehicle manufacturer if the manufacturer fails to repair its vehicle "within a reasonable number of attempts."  The laws are state specific but generally will require that a vehicle be presented for repair three (3) or four (4) times for the same problem within the first twelve (12) to eighteen (18) months of ownership or that the vehicle is out of service due to repairs at least thirty (30) calendar or business days. If your vehicle qualifies, you should hire one of our lemon law attorneys to help you proceed with your case.

  • Can I get my money back after buying a defective automobile?

    Yes, in many instances you can, or you may qualify for other forms of relief, such as money damages or a replacement vehicle. We have heard many stories of auto dealers and manufacturers misleading people into believing that Lemon Laws apply exclusively to new and late-model vehicles. This simply is not accurate. In fact, many state laws provide ample protection when purchasing a used vehicle. Even more significant, if you purchased a used vehicle with a warranty, it is also protected by Federal lemon laws. Contact the attorneys at Krohn & Moss, Ltd. Consumer Law Center® to find out what form of relief that you qualify for under the law.

  • My car has problems.Can I get the dealer to replace it without hiring an attorney?

    You would think so, but sadly the answer to this question in far too many cases, is no. Attempting to resolve a lemon law dispute over the phone or even in-person on your own, can be next to impossible. Mere mention of words like vehicle replacement, refund, lawsuit, attorney and Lemon Law, usually ends up with you making countless calls back and forth, and leaving just as many unanswered messages.

    Remarkably, one of the most common strategies for those being accused of selling a bad vehicle, is to give the buyer the impression that they're actually looking into it, with no intentions of ever doing so. Ultimately the goal is to wear you out mentally and emotionally, in the hopes that you scrap or sell the vehicle as-is.

    One of the reasons to work with a qualified Lemon Law attorney, is that in many cases, agreements are often signed in haste without reading the fine print of the refund agreement. Often times, what is said in a meeting and what is actually contained on paper are two completely different things. At Krohn & Moss, Ltd. Consumer Law Center® we make sure that you actually receive what has been promised as a result of your settlement. And since we seek our attorneys’ fees from the manufacturer, it only makes sense to let us represent you.

  • What if my vehicle repair record shows no problems?

    When you purchase a vehicle from a dealer, there's a trail of paperwork and documentation that you never see and, in many cases, have no idea it even exists. This includes everything from customer copies and warranty payment documents, to dealership bookkeeping and hard copies. The hard copy, for example, contains the original notes made by the mechanic who inspected and/or signed off on your vehicle.

    In some instances, you will find the phrase Could Not Duplicate Customer Concern stamped on the customer copy, while the hard copy often contains notes made by the mechanic, which clearly states the opposite. Not only does this leave your vehicle in need of repairs, it also sends you back out on the road with a potentially dangerous vehicle. By carefully sourcing and investigating all existing paperwork, our attorneys can detect whether or not any vehicle problems were noted upon acceptance.

  • Will I need to pay a legal retainer for my Lemon Law case?

    No. From a personal perspective, we at Krohn & Moss, Ltd. Consumer Law Center® feel that no consumer should ever be expected to pay a retainer fee when attempting to resolve a dispute under the Lemon Law. Some law firms charge retainer fees, because they don’t have great confidence in your case or in their ability to prevail on your behalf. As we near our twenty (20) year anniversary at Krohn & Moss, Ltd. Consumer Law Center®, it goes without saying that we are vastly experienced and highly successful when it comes to fighting for consumer rights under the Lemon Law. We will never ask a consumer to pay a retainer fee!

  • What rights do I have against automobile manufacturers and dealers who knowingly sell bad vehicles?

    Most consumers are surprised to learn that the Lemon Law is a real thing, and not just a myth born from an old cliché. The simple fact is that the minute your vehicle purchase is complete, you are protected by a wide spectrum of rights; each one designed specifically to prevent the deliberate sale of faulty vehicles. The specific definition of these rights varies on a state-by-state basis and is broad in the scope of the protection they provide. Additionally, federal Breach of Warranty laws provide further protection for you if you don’t qualify for Lemon law protection. At Krohn & Moss, Ltd. Consumer Law Center® our attorneys will work closely with you to determine which specific rights apply to your case and will advise you of such.

  • What will my responsibilities be during the investigation and legal process?

    The process of filing a claim under the Lemon Law is surprisingly easy, though most people assume that it will be complicated. Here is a list of what you will need to provide during the investigation process:

    • The vehicle's repair history or service log
    • All sales documentation
    • Any warranty or extended coverage paperwork issued
    • Statement about the poor performance of your vehicle
  • How do I find out if my situation qualifies for a Lemon Law case?

    As one of the country's largest and most experienced Lemon Law firms, Krohn & Moss, Ltd. Consumer Law Center® makes it easy to determine whether or not you have a case against an automobile dealer or manufacturer. Simply fill out our FREE Case Evaluator form to begin the process. One of our qualified lemon law attorneys will review your information free of charge and immediately let you know the next step in getting started.

  • What happens after I contact the attorneys at Krohn & Moss, Ltd. Consumer Law Center®?

    We will first evaluate at no charge to you whether you have a case and what we can do for you. To start the process, we will ask you to provide us with your repair history, i.e. either the actual repair receipts you received or some summary from the dealer. After we review your repair history we will call you and advise you about what laws you qualify for and what relief we believe we can obtain for you. We will also go over with you in detail how we will use federal and/or state laws to seek our attorneys’ fees incurred from the automobile manufacturer or dealer. From there, the pace of your case will depend on a number of variables. We will begin the process of investigating and contacting the appropriate parties, while tending to the filing of any necessary paperwork or court documentation. Keep in mind that each state's Lemon Law varies and our attorneys will tailor your claim to the specific location and details of your case.