For three decades, Krohn & Moss, Ltd. Consumer Law Center® has been standing up for consumers’ rights and holding corporations accountable. Founded in 1995, our firm helped bring lemon law into the mainstream and has since resolved over 60,000 cases nationwide. As we celebrate our 30th anniversary, we reflect on our journey, our values, and our ongoing mission to protect consumers across the country.
How It All Began
When we founded Krohn & Moss, Ltd. Consumer Law Center® in November 1995, lemon law was far from a household term. Nationwide, only a handful of firms were taking defective vehicle cases. Far too often, families were stuck with unreliable cars and no clear path to relief.
Our founding attorneys, Adam J. Krohn and Gregory H. Moss, saw the gap and stepped in to fill it. We began our practice in Illinois, representing consumers who were sold defective vehicles, or “lemons.” And from the beginning, our mission was clear: help the “little guy” get what they paid for.
Word spread quickly. Clients across Illinois sought our help. And before long, we expanded our practice throughout the Midwest. Before long, Krohn & Moss, Ltd. grew into a nationwide leader in consumer law. And we’ve continued to earn consumers’ trust by defending their rights against every automobile manufacturer.
Expanding Beyond Lemon Law
In the early years, our focus was primarily on lemon law and breach of warranty cases. But over the next three decades, our firm broadened its scope to address a wide range of consumer issues. While our firm predominantly focuses on lemon law, breach of warranty, and consumer fraud matters today, over the years, we also helped tens of thousands of additional clients overcome illegal consumer debt collection matters, illegal robocalls, and illegal fair reporting matters.
Core Values That Endure
Thirty years later, our values remain unchanged from the day we started. These principles guide how we serve clients and how we support our team:
Client Communication
We pride ourselves on our responsiveness. We have a firm policy of answering every call and email within one (1) business day, because we know you need help and reassurance now.
Aggressive Advocacy
We don’t wait for cases to resolve themselves. We apply pressure on automobile manufacturers from day one. Unlike many law firms that are afraid of the courtroom, we are prepared to file lawsuits and aggressively pursue each consumer’s case. We relish the opportunity to use our vast experience to take on some of the largest corporations in the world despite their limitless resources.
Family First Policy
Much of our staff has been with us for over 10, 15, 20, 25, and even 30 years. We consider our employees and staff to be part of our family. By diligently supporting our in-house team, we ensure that our clients receive the highest level of care.
Commitment to Justice
From trial courts to appellate courts, we take cases as far as necessary. Our firm has helped shape consumer law at both the state and the national level. We have an undefeated (7-0) record before the state supreme courts in Illinois, Indiana, Wisconsin, and Florida, and we have won countless other intermediate-level appellate decisions across the nation.
These values have not only shaped our reputation but also built trust with the thousands of clients whom we have helped over the years. We care about our clients, our colleagues, and our rights as consumers. So, we’ll fight hard to protect your rights and the rights of consumers everywhere.
Experience That Sets Us Apart
In consumer law, there’s no substitute for experience. Over the past 30 years, Krohn & Moss, Ltd. has:
- Successfully handled over 60,000 lemon law and breach of warranty cases nationwide
- Taken hundreds of cases to jury trials
- Pursued or defended hundreds of appeals, including before state supreme courts
- Maintained an undefeated record before the Illinois, Indiana, Wisconsin, and Florida Supreme Courts
Our appellate victories have expanded consumer rights in powerful ways. They have preserved the rights of consumers who lease vehicles to qualify for claims. They have extended the time period to advance breach of warranty claims. And they have ensured that consumers may seek damages even when automobile manufacturers use broadly worded disclaimers in their warranties.
These rulings have directly impacted millions of people across the United States. With attorneys and staff who have dedicated decades exclusively to consumer protection, our depth of experience is unmatched. We eat, breathe, and sleep consumer law and aren’t stopping any time soon.
The Human Side of Advocacy
While the numbers are impressive, our true pride lies in the impact we’ve had on people’s lives. Buying a car is often the second-largest purchase someone makes, right behind buying a home. When that car turns out to be defective, it disrupts everything: commuting to work, getting kids to school, or simply running daily errands.
Our clients often tell us that resolving their case lifted a heavy burden. When someone says, “You changed my life,” it’s a reminder that every case matters. Whether it’s securing a refund, a replacement vehicle, or a fair settlement, we measure success by the peace of mind our clients feel when the problem is behind them.
Leadership and Mentorship
Strong leadership has carried our firm through three decades of success. But leadership here is about more than titles. It’s about setting the example. From our senior attorneys to our paralegals and intake staff, everyone contributes to our culture of respect and professionalism.
We also place a strong emphasis on mentoring the next generation. Experienced attorneys with decades of litigation success guide junior associates, ensuring our tradition of excellence continues well into the future. This commitment means our clients can expect skilled advocacy not only today, but for decades to come.
Celebrating 30 Years With Our Team
Reaching the 30-year milestone isn’t just a professional achievement for us at Krohn & Moss, Ltd. Consumer Law Center®. It represents a generation of consumer advocacy. Our longevity also proves that our model of persistence and dedication works.
To celebrate, our team is gathering in Chicago this December, bringing staff from across the country back to where it all began. It’s a time to honor the past, thank our dedicated team members who made our success possible, and look forward to what comes next.
Looking Ahead
Our mission remains clear: to fight for consumers and hold corporations accountable. In the next 5 to 10 years, we will continue to expand our reach, strengthen our staff through mentorship, and take on new challenges in the ever-changing world of consumer protection law.
No matter how the legal landscape evolves, Krohn & Moss, Ltd. will stand ready to defend consumers’ right to fair treatment and any relief they’re owed.
Our Commitment to You
For 30 years, Krohn & Moss, Ltd. Consumer Law Center® has been a trusted advocate for consumers nationwide. We’ve transformed the way lemon law cases are handled, expanded consumer rights, and fought relentlessly for fairness in the marketplace.
If you believe you may have a lemon law claim or another consumer protection issue, you don’t have to face it alone. Contact Krohn & Moss, Ltd. Consumer Law Center® today for a free case review and let our 30 years of experience work for you.
Remember, we only get paid when we win or settle your claim. Thus, rather than going it alone, let our experienced team help! We’ll put you in the best position possible to rid yourself of your defective vehicle. But we know that actions speak louder than words. So, if you’re unsure if Krohn & Moss, Ltd. is right for you, remember: we prevail in more than 99% of cases!
