New Safety Complaints Target One Of Country’s Best-Selling SUVs

In the middle of a busy intersection, with traffic headed right at them, Heidi and Marty Jones of Valparaiso say their new
2015 Jeep Cherokee shuddered, stuttered and refused to accelerate. That moment followed dozens of other nerve-wracking
incidents in traffic, they say, and was their final straw.

“That was about the point when I realized enough was enough,” Heidi Jones told NBC5 Responds.

Jones and her husband drove the $41,000 car to a relative’s garage, parked it and walked away.

“It was just too dangerous to bring my little son in that car anymore,” Marty Jones said. “It would happen every day, but
you didn’t know when each day… It would stall in the intersection, then floor itself.”

The Jones family has company: NBC5 Responds uncovered 492 similar complaints, filed with the federal government by owners
of 2014 and 2015 Jeep Cherokees. Many blame the fleet’s novel 9-speed transmission, the first of its kind for a consumer
car.

“It’s like a Doctor Jekyll and Mr. Hyde– doing things nobody would expect it to do,” Chicago attorney Greg Moss told NBC5.
Moss is not the Jones’ attorney, but has close to two dozen cases he’s filing on behalf of similarly-affected Jeep owners.

“Most people are worried about the lack of acceleration issue and hesitation issue when they’re in traffic and they’re at
a light or merging onto the highway. They just don’t know what’s going to happen,” Moss said. “People say to me, ‘I got
the software upgraded and they flashed my transmission control module and I got back in the car and it happened right away,
right after that.’”

Back in Valparaiso, three-time Jeep owners Heidi and Marty Jones say they were running out of patience, after the carmaker
and their local dealer both said no to their multiple requests for a fair resolution. That changed when NBC5 Responds reached
out to Grieger’s Motor Sales in the area. The owner of the car dealership agreed the Jones family had been through enough,
and wrote them a check for $30,000.

“Ms. Jones had ultimate recourse with FCA (the parent company of Jeep) for the issues, but I decided the best course of
action was to purchase the vehicle back from the customer,” Grieger’s President Dave Rodgers said in a statement to NBC5
Responds. “I believe that purchasing the Cherokee back from her on August 5, 2016 was the best and quickest way to resolve
her difficult situation without further delays. I was concerned that any further claim with the manufacturer would be an
even longer process for her and her family.”

FCA, the parent company of Jeep, declined to talk to NBC5 Responds on camera, but says the 9-speed transmission was new
in 2014 and continues to have great promise. The company acknowledged “unexpected performance issues” which they continue
to address. FCA says two individual Lemon Law-type cases have gone to court in New Jersey and Pennsylvania, where FCA prevailed
in both.

“It’s just so nice to have somebody like you guys on our side,” Heidi told NBC5 Responds. “We didn’t have to spend all the
time and money…getting lawyers and continuing to fight!”

Reference URL :
http://www.nbcchicago.com/news/local/New-Safety-Complaints-Target-One-of-Countrys-Best-Selling-SUVs-396874301.html

Krohn & Moss, Ltd. Consumer Law Center® is pleased to comply with state regulations concerning client statements and testimonials:

In order for you to see our client video or read our client statements, please click the green button below. You will be taken directly to the video or client statements.

If you are interested in viewing information about the lawyer/firm’s past results and testimonials about the lawyer/firm, please read and acknowledge the information below.

The information in this section contains information about the lawyer/firm’s past results, testimonials about the lawyer/firm, and statements regarding the lawyer/firm’s quality. The information has not been reviewed or approved by Bar Associations of the states in which the law firm practices.

The facts and circumstances of your case may differ from the matters in which results and testimonials have been provided.

All results of cases handled by the lawyer/firm are not provided and not all clients have given testimonials.

The results and testimonials provided are not necessarily representative of results obtained by the lawyer/firm or of the experience of all clients or others with the lawyer/firm. Past results are no guarantee of future results. Every case is different, and each client’s case must be evaluated and handled on its own merits.

The testimonials or endorsements do not constitute a guarantee, warranty, or prediction regarding the outcome of your legal matter.