When you purchase a vehicle from a dealer or take one in for repairs, there’s a trail of documentation that you never see. This includes everything from your customer copies and warranty payment documents to dealership bookkeeping and hard copies.
The hard copy, for example, contains the original notes made by the mechanic who inspected and/or signed off on your vehicle. In some instances, you will find the phrase “Could Not Duplicate Customer Concern” stamped on the customer copy, while the hard copy often contains notes made by the mechanic that clearly state the opposite.
Not only does this leave your vehicle in need of repairs, but it also sends you back out on the road with a potentially dangerous vehicle. By carefully sourcing and investigating all existing paperwork, our attorneys can detect whether or not any vehicle problems were noted upon acceptance. So even if your repair records show no problems, you may still have a case.