Client Name: Karen Banovich
To Whom It May Concern:
I am writing on behalf of Patrick Cuezze, an attorney at Krohn & Moss, Ltd. We contacted Krohn & Moss, Ltd. in early 2007 with questions regarding the Lemon Law and how it might apply to a situation we had encountered pertaining to a faulty new vehicle we had purchased in the summer of 2006. Patrick was assigned to our case.
Right from the start Patrick communicated regularly with us, and made sure we always had a good understanding of the process and timeframes, how the laws applied to our case, and any paperwork or out of pocket costs we were responsible for. At all times he kept us apprised of the progress he was making as the process unfolded. He clearly explained our options along every step of the way, so we understood the choices we had to make. When we asked for his expert advice in making a choice, he explained our options carefully, as well as the possible benefits or drawbacks of each. If we called with questions, he promptly returned our calls. We truly appreciated his excellent communication skills, and always felt like we knew exactly where we stood.
When it came time to negotiate with the manufacturer for a settlement, we felt Patrick demonstrated excellent negotiation skills. He had positioned himself well with his contact at the manufacturer, and touched base regularly with us to make sure he had all the facts so he could present our case in the best possible light. During this part of the process, it seemed Patrick contacted us about every other week, sometimes even weekly, to keep us posted on the progress he was making. At all times we felt he painted a realistic picture of what we might expect as far as a settlement. In the end, we felt that Patrick helped us obtain a fair settlement, which was to be divided equally between Krohn & Moss, Ltd. and ourselves. We were more than happy to split the settlement, as we felt Patrick had earned every penny of his company’s share.
All in all, we are extremely satisfied with the professional service we received from Patrick and Krohn & Moss, Ltd.. It seemed everything about our case progressed exactly as we were told it would. Because of the excellent service we received, should we ever have other legal matters we need to deal with, we will be sure to contact Krohn & Moss, Ltd.