Client Success Letters
November 6, 2008
To Whom It May Concern:
I am writing on behalf of Patrick Cuezze, an attorney at Krohn and Moss, Ltd. We contacted Krohn and Moss in early 2007 with questions regarding the Lemon Law and how it might apply to a situation we had encountered pertaining to a faulty new vehicle we had purchased in the summer of 2006. Patrick was assigned to our case.
Right from the start Patrick communicated regularly with us, and made sure we always had a good understanding of the process and timeframes, how the laws applied to our case, and any paperwork or out of pocket costs we were responsible for. At all times he kept us apprised of the progress he was making as the process unfolded. He clearly explained our options along every step of the way, so we understood the choices we had to make. When we asked for his expert advice in making a choice, he explained our options carefully, as well as the possible benefits or drawbacks of each. If we called with questions, he promptly returned our calls. We truly appreciated his excellent communication skills, and always felt like we knew exactly where we stood.
When it came time to negotiate with the manufacturer for a settlement, we felt Patrick demonstrated excellent negotiation skills. He had positioned himself well with his contact at the manufacturer, and touched base regularly with us to make sure he had all the facts so he could present our case in the best possible light. During this part of the process, it seemed Patrick contacted us about every other week, sometimes even weekly, to keep us posted on the progress he was making. At all times we felt he painted a realistic picture of what we might expect as far as a settlement. In the end, we felt that Patrick helped us obtain a fair settlement, which was to be divided equally between Krohn and Moss and ourselves. We were more than happy to split the settlement, as we felt Patrick had earned every penny of his company's share.
All in all, we are extremely satisfied with the professional service we received from Patrick and Krohn and Moss. It seemed everything about our case progressed exactly as we were told it would. Because of the excellent service we received, should we ever have other legal matters we need to deal with, we will be sure to contact Krohn and Moss, Ltd.
Sincerely,
Karen Banovich
Larry Sherman
9515 Marveline Dr
ST Louis, MO 63136
Hello Krohn & Moss,
I'm well pleased with the way you handle my case, I was shocked at the quick response and the change of attitudes from the other Lawyers once you took the case, I'm very impressed and satisfied with the results, you are highly recommended by me A+ once again, thank you !!!!
Larry Sherman
October 23, 2006
Kristin Liddle
Krohn & Moss Ltd.
Main Office
120 West Madison 10 Th floor
Chicago IL 60602
Re: Breach of Warranty
I am writing this to express my satisfaction with the Outcome of my Breach of Warranty claim against American Honda and specifically the work you performed on the case. I found the services provided by Krohn & Moss, Ltd to be professional and effective. I contacted Krohn and Moss through the Company website. I found the website easy to use and I was contacted almost immediately regarding the representation. After obtaining your services I found my involvement in the legal process to be seamless and efficient. My responsibilities were described in a clear and concise manner and all documentation was straightforward. Ultimately I was able to recover a fair settlement as the result of your hard work and the willingness of Krohn & Moss, Ltd to take on my case. I certainly would not hesitate to refer Krohn and Moss to a friend or colleague.
Sincerely,
Michael.
To Whom It May Concern:
Our experience with Krohn & Moss has been very good. Kristin Liddle has been a very valuable asset in our getting our vehicle problem rectified. She sent letters informing us and keeping us up to date on the legal matters in which we found very helpful. The Missouri Lemon Law is very important to families such as ours who get caught in the middle with big car corporations. Our family needs a decent vehicle to get to work and take kids to appointments.
Guy and I would like to say thank you for all that your firm has accomplished for us we really appreciate it.
Thank –you,
Guy and Tina M.
Krohn & Moss Ltd.
120 West Madison 10 Th floor
Chicago IL 60602
Att: Kristin Liddle;
You have been a great help and I just wanted to let you know I have been very satisfied with Krohn & Moss and Kristin Liddle. I would recommend this firm to anyone who has similar problems. Anytime I had questions I was responded to in a very professional manner. The fast service is greatly appreciated.
Thank you,
Nanette S.
I am very pleased with how Krohn & Moss handled my case and has treated me. They are very knowledgeable and courteous; I would recommend their service to anyone.
Sincerely,
Nick L.
June 28, 2005
To Whom It May Concern:
I would like to start by thanking Kristin Liddle for her efforts with my case against Ford Motor Company. I was impressed with the procedures you had in place to make this process as effortless as it was. It took very little time on my part and that was great. I would have liked to have been in touch a little more through mail or phone about where we were standing through the process, but my overall experience was satisfactory and I would recommend your services to others.
Thank you,
Chris L.
To Krohn & Moss
This is the first time I’ve ever dealt with a lawyer, and I am very happy with the service and the settlement I am receiving. Thank you for the great service and speedy letters, so if I ever need anymore help I know the name to contact Krohn & Moss.
Thank You Very Much,
Larry T.
April 22, 2005
‘Krohn & Moss this is to let you know I think you all are great and Kristin Liddle did a great job with my case. I thank you all very much for all your time and hard work.”
Shawatese S.
July 18, 2005
RE: Leanne S. vs. GM
Dear Kristin,
I want to thank you for handling my case with General Motors. When I first made the phone call to Krohn & Moss, I just wanted to ask questions to make sure I protect myself with my vehicle. I am really excited with the outcome of the settlement. I really appreciate your help with this.
I will recommend Krohn & Moss to anyone in this situation. I am very pleased with the professionalism that I received.
Thank you again for your assistance.
Sincerely,
Leanne S.
May 24, 2005
Krohn & Moss Consumer Law Center
120 West Madison- 10th Floor
Chicago, IL 60602
Attention: Kristin Liddle
Thanks to you and your law firm, I feel better about my car situation, knowing you were willing to help me. It has been such a pleasure to work with you and your firm. I am 100% satisfied with the results.
I will always remember the memorable the experience and pass your name along with your firm’s name to anybody needing help.
Once again thanks so much. I appreciate everything you’ve done for me.
Sincerely,
Aloise A.
12-17-04
To Whom It May Concern:
My name is Dana C., previous client of Krohn & Moss. I would first like to take time to thank Krohn & Moss for all the work that you have done for me. I feel as though Krohn & Moss invested time, dedication and most of all my best interest in my last investment (the purchase of a new vehicle). I felt as if I was being unfairly treated, and manipulated by a corporation that just did not hear what I was saying. Not till Krohn & Moss came into my life. During this entire conflict through the support of especially Kristin Liddle with Krohn & Moss my stress level has decreased considerably. So for all your support and most of all my settlement.
Thank You! Thank you!, Thank You!
Sincerely yours,
Dana C.
Satisfied customer